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In an era where procurement has moved far beyond price negotiations and vendor lists, Clean India Journal connected with Mohammed Ziaulla, General Manager – Operations at Service Care Limited, to understand how forward-thinking procurement strategy is reshaping facility management, sustainability commitments, and the future of workplace hygiene across India. His responses offer a candid and comprehensive view of an industry in transformation.
Procurement Role
Procurement plays a vital role in enhancing cleanliness, hygiene, and the overall workplace experience by sourcing high-quality cleaning materials, hygiene products, and facility solutions that meet safety and quality standards. Procurement helps create a cleaner, healthier, and more comfortable environment for employees and visitors, ultimately improving productivity and workplace satisfaction.
Environmentally conscious buyers
Yes, many buyers today are willing to pay a premium for environmentally responsible solutions, especially when they see clear value in terms of quality, long-term savings, and positive environmental impact. Businesses and consumers are increasingly prioritising sustainability in their purchasing decisions.
Technology-driven & sustainable solutions
In the coming years, facility management suppliers are expected to focus on technology-driven and sustainable solutions. Advancements such as AI-powered predictive maintenance, IoT-enabled smart buildings, automation in cleaning and security services, and data-driven decision-making will become more common and environmentally friendly.
Digital tools
Companies are increasingly adopting digital tools such as automation, AI, cloud-based procurement platforms, and data analytics to improve supplier selection, optimize costs, enhance transparency, and reduce risks.
Supplier choice
In today’s competitive market, a preferred supplier stands out by going beyond simply providing products or services. They build trust through consistent quality, reliability, innovation, and proactive communication.
Low-carbon procurement
Green procurement should be a boardroom commitment, not just a branding exercise. While guest expectations and market perception do influence sustainability initiatives, lasting impact comes when leadership integrates low-carbon procurement into core ESG goals, supplier policies, and long-term business strategy. Service Care Limited treats sustainable procurement as a strategic mandate rather than a marketing trend.
Supplier selection
We go beyond cost and quality to evaluate suppliers on their environmental impact, carbon reduction commitments, sustainable sourcing practices, and transparency in emissions reporting to build a more resilient, responsible, and sustainable supply chain that supports long-term environmental and business objectives.
Read Also –
- From Cost to Compliance: India’s Facility Management Procurement Reset
- Procurement Is Becoming a Strategic Business Enabler
- Beating Cost Myths: Certified Green Procurement Delivers Real ROI
- Beyond the Stated Requirement How DTSS Transformed a Soft Services Discussion into a Scalable Solution
Single biggest barrier
The biggest barrier preventing hospitality procurement from going fully green is the lack of industry-wide standards. With different certifications, varying definitions of sustainability, and inconsistent reporting methods, procurement teams often struggle to compare suppliers and make confident decisions. Sustainability and ESG goals are playing important role in our purchasing decisions. We actively evaluate eco-friendly chemicals and sustainable consumables, considering factors such as environmental impact, certifications, and long-term value. To ensure a supplier’s sustainability claims are genuine, we review third-party certifications, compliance documents, product specifications, and their
overall commitment to responsible business practice.
Digitalisation & procurement challenges
Today, procurement decisions are increasingly guided by data analytics, predictive demand planning, and supplier performance dashboards. One of the biggest procurement challenges in sourcing housekeeping materials, janitorial supplies, and facility management services is balancing cost, quality, and consistent supply while ensuring vendor reliability and service standards.
Innovative products
Several innovations in the cleaning and facility management space have caught my attention, particularly IoT-based smart washroom solutions, robotic cleaning equipment, and data-driven predictive maintenance platforms. In Service Care Limited, we are highly open to collaborating with start-ups that bring practical and scalable innovations to create better experiences for both clients
and employees.
Lively example
A facility management supplier introduced a digital attendance and task management system using mobile applications and QR-code-based checkpoints. This replaced manual registers, enabled real-time monitoring of housekeeping and maintenance activities, reduced reporting errors, and improved workforce productivity. As a result, response times became faster, operational visibility increased, and overall efficiency improved significantly for both the client and the service provider.
