The outsourcing market in the Europe, Middle East & Africa regions have witnessed a strong start in 2016. The region also saw a 28% increase in contracting activity over the same prior-year period. The EMEA ISG Outsourcing Index results has reported annual contract value (ACV) to reach almost €5 billion, up 20% year-on-year, and volume grow by 32%. According to the data released by technology insights, market intelligence and advisory services company Information Services Group (ISG), the market has seen “double-digit growth in both contract value and volume”.
The index states that most of this increased value came from a large award in facilities management and notable strength in contact centre, finance and accounting, and multi-function contracts. The number of BPO awards also saw a healthy increase – up 15% compared with the first quarter of 2015.