Embassy Services Pvt. Ltd oversees the management of two major airports, overseeing a workforce of over 800 personnel. “Our responsibilities span across landside, airside, terminals, lounges, hotels, and ATC towers, operating 24/7,” says Vinitha Kannambroth, Operations Head – South.
Managing airport facilities involves a diverse range of tasks, encompassing both soft and technical services. As airports continue to expand in complexity and scale, especially during peak holiday seasons, the surge in passenger footfall underscores the critical importance of operational efficiency. “We have diligently integrated traditional facility management practices with cutting-edge technological tools to augment our service delivery and decision-making processes.”
Workforce Management Tools
Managing the workforce can be challenging, primarily when manual tracking and verification of completed tasks are necessary. We use a workforce management tool for the timely renewal of required statutory documents. This innovative tool streamlines and automates the entire housekeeping process using Near Field Communication (NFC) and Bluetooth devices.
When a janitor enters their designated area, the system automatically provides them with a checklist of tasks. The janitor must upload visual proof upon task completion. This technology-driven approach enhances transparency and efficiency, making auditing and monitoring much more straightforward.
“Our services span across landside, airside, terminals, lounges, hotels, and ATC towers, operating round the clock.”
Vinitha Kannambroth
Digital Logbook
Traditionally, taking equipment performance readings was a time-consuming and error-prone process. These readings are crucial for billing, assessing equipment health, and planning maintenance schedules. Embassy Services has introduced a digital logbook to streamline this process.
With the digital logbook, technicians simply need to scan their NFC tags near the equipment. The data gets automatically uploaded to the Cloud. This not only eliminates the use of paper but also ensures 100% accurate data, a significant improvement over manual data entry.
Smart Restroom Management
High-traffic restrooms require immediate and preventive interventions. Thanks to IoT and Cloud technology, Embassy Services can adopt a predictive and preventive approach to restroom management.
Various tools are employed to monitor dustbin capacity, indoor air quality, restroom occupancy rates, and inventory levels of consumables like tissues and soaps in real time. This data allows facility managers to make informed decisions and respond to restroom-related issues promptly.
Inventory Management Tools
Monitoring daily diesel and chemical usage, as well as overseeing the supplies of MEP, pantry, and stationery, is crucial for ensuring smooth operations. Embassy Services has developed an advanced inventory management tool that allows for real-time tracking of inventory levels and movements.
For instance, diesel, a crucial resource for airport operations, undergoes a complex supply chain process before being used in Diesel Generators (DGs). The challenge lies in tracking the diesel’s journey, detecting spillage, and monitoring actual consumption. With the deployment of sensors and IoT devices, it becomes possible to create a digital map of the diesel route, identify spillages, and optimize maintenance procedures for technical assets like DGs. This level of precision is vital for cost-effectiveness and risk mitigation.
In conclusion, Embassy Services Pvt. Ltd. is setting new standards in airport facility management by integrating state-of-the-art technology into its operations. Our data-centric and analysis-driven approach is transforming the way airports are managed, enhancing both passenger experience and operational effectiveness.
