[box type=”shadow” ]It was for the first time that facility service provider got an opportunity to interact face-to-face with senior Railway officials, who are directly in charge of Housekeeping and Environment issues. Alok Kumar Tewari, Advisor- Environment and Housekeeping, Ministry of Railway and Arjun Mundiya, Chief Mechanical Engg, South Central Railway spoke to select service providers and discussed the railways cleaning requirements during the Clean India Technology Week at Hitex Exhibition Center.[/box]
The participants were:
Brainstorming Session Laundry Industry Meets Indian Railway Board
• A C Sharma, Head Marketing, All India, All Services Global
• Suthirtha Sarkar, General Manager-Sales, Buzil Rossari Pvt. Ltd
• Sudha Chakrapani, CEO, Washroom hygiene Concepts (P) Ltd
• Stalin, Senior Manager Business Development and Operations, Updater Services Pvt. Ltd
• Prakash Padava, Head Operations, KVR Best Property Management
• Sanjay, Group CEO, La Mclean India Pvt. Ltd
• Debasis Mondal, Vice President – Operation, Chatterjee Cleaning Arts Services Pvt. Ltd
Initiating the talk, Alok Tewari firstly thanked Clean India Journal for facilitating such a meet, which would enable better understanding of the expectations of the railways and the service providers alike.
“As of now, housekeeping services in the Railways are very fragmented. We have coach cleaning, depot cleaning, on board housekeeping services, which include only the cleaning services. We would like to broaden the scope to include pest and rodent control – of station and coaches – as each one is separate. Moreover, each supervisor has 25 contracts and monitoring on the quality of services becomes difficult.
“We are also looking for consolidating the work and on long term contracts. We can work on a draft policy to engage some facility services in this regard with work specification, work payment, penalty, etc., in the picture.” He also stated that the Railways would like the facility services companies to be equal partners in providing these services.”
“If there is no quality delivery from the service provider, even if he has comepleted the contract, he is not eligible for filing the tender. We have outsourced only because we have manpower limitation, for work and supervision, and it is expensive too. We cannot supervise the service provider the same way we supervise our staff. So we would like you to have the system in place to ensure quality so that we are assured too. We are working on putting down service quality assessment,” he added.
