With advancements in technology and modernization, face of housekeeping has changed as per the latest trends in the hotel industry. Several companies like SealedAir, Ecolab, 3M have been exploring the opportunities of creating and custom designing the equipment softwares much to the relief of housekeepers to make cleaning operations convenient. This not only improves the overall efficiency of the department
Over the past few years, the major challenge faced by the housekeepers is handling well-travelled and experienced guests. Guests these days are not only aware of their rights but are also not loyal to a particular brand. Today’s customer looks for value for money and is open to trying out hotels for the mere sake of a luxury experience.
Brand loyalty can be truly achieved by identifying the guest profile, anticipating their unspoken needs and delivering the same. The challenge remains in attuning the service provided to the needs of the guests and engaging with them.
Though all the reputed hotel chains have their standards set for providing luxury experience, the challenge remains in being consistent while facing a high turnover and staff poaching by the competitors in the hospitality sector.
The housekeeping tasks are physically very demanding and hence put a lot of pressure on the associate cleaning areas. The energy levels because of high stress and physical work are bound to yield inconsistent service unless the executives and management keep the motivation levels very high by engaging with the staff and break monotony from their routine work.
Today, housekeeping is no more a back-of-the-house department; most of the reputed hotel chains have chosen to raise their housekeepers as front runners and encourage them to interact with the guests. A guest, after checking in to the hotel, spends 80% of his time in the hotel room and hence his overall experience can be enhanced by providing and delivering personalized touches.
With advancements in technology and modernization, face of housekeeping has changed as per the latest trends in the hotel industry. Several companies like SealedAir, Ecolab, 3M have been exploring the opportunities of creating and custom designing the equipment softwares much to the relief of housekeepers to make cleaning operations convenient. This not only improves the overall efficiency of the department but also boosts the morale of cleaning associates. Also, training is the most important step in establishing standards in cleanliness and hygiene along with proving the right framework and equipment for it. The learning keeps the associates interested and motivated.
The training inputs offered to housekeeping staff is based on personal hygiene, cleanliness, upkeep and maintenance of various areas, housekeeping related skills, personalized service touches, self-grooming, and language learning to communicate with guests. These days most of the hotels train their staff for the correct body posture, safety at work etc.
