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9-level Changes through Tech-driven FM

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Technology in the facilities management (FM) business enables enhanced efficiency, productivity, and overall performance. Access to the real time data assists in effective communication with internal teams & suppliers improves space utilization at workplace, improves asset inventory and more. This brings about the difference. Raghunandana Tangirala, Managing Director of Updater Services Ltd, shares a break up of how technology impacts various aspects of FM at different levels.

Asset Management

FM companies utilize technology such as Computerized Maintenance Management Systems (CMMS) or Enterprise Asset Management (EAM) systems to efficiently track and manage assets. These systems help in scheduling preventive maintenance, managing work orders, tracking inventory, and optimizing asset performance. UDS has introduced its InConn, a web-based asset management application at various sites.

Space Management

Technologies like Building Information Modelling (BIM) and Integrated Workplace Management Systems (IWMS) are used for space planning, allocation and optimization. They provide insights into space utilization, occupancy patterns, and help in designing more efficient layouts.

Workforce Management

FM companies utilize workforce management software to streamline scheduling, track employee performance, and ensure compliance with regulations. Mobile applications enable field technicians to access work orders, record data, and communicate in real-time, improving responsiveness and efficiency.

Customer Experience

Technology plays a significant role in enhancing customer experience in FM. Online portals, mobile apps, and self-service kiosks allow tenants and clients to submit service requests, track progress, and provide feedback seamlessly. This transparency
and convenience lead to higher satisfaction levels.

Safety and Security

Advanced security systems, including access control, video surveillance, and emergency notification systems, help FM companies ensure the safety of occupants and assets within facilities. Integration with IoT and data analytics enables predictive security measures and faster response times.

Sustainability

FM professionals leverage technology to support sustainability initiatives, such as monitoring environmental performance, implementing green building practices, and tracking carbon emissions. Energy-efficient technologies, renewable energy sources, and waste management solutions contribute to a more sustainable built environment.

 IoT and Sensors

Internet of Things (IoT) devices and sensors are increasingly deployed in buildings to collect real-time data on energy usage, occupancy, temperature, humidity, and other parameters. This data is analysed to optimize building operations, improve energy efficiency, and predict maintenance needs. UDS SmartClean, IoT-based washroom solution, has enabled in keeping a close watch on washroom maintenance.

Predictive Maintenance

Leveraging data analytics and machine learning algorithms, FM companies can predict equipment failures and maintenance needs before they occur. This proactive approach minimizes downtime, reduces maintenance costs, and extends the lifespan of assets. In short, predictive maintenance can detect data with the help of the sensors and assess potential issues before it becomes a major problem; thus, increasing the lifespan of assets.

Energy Management

Energy management software enables FM professionals to monitor energy consumption in real-time, identify energy-saving opportunities, and implement strategies to reduce costs and environmental impact. This includes optimizing HVAC systems, lighting, and other energy-intensive equipment.

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